Question 1

How does CraneOp handle NCCCO certification expiry?

Accepted Answer

CraneOp tracks NCCCO and CCO certifications for every operator with expiry alerts at 90, 60, and 30 days before the expiry date. Each certification is tied to a specific endorsement type (lattice boom truck, telescoping boom truck, etc.) so the system knows which crane types the operator is authorized to run per OSHA 1926.1427. When a cert expires, the operator is automatically blocked from clocking into jobs requiring that endorsement. You get an alert before the expiry; the operator gets blocked at expiry, not after.

Question 2

Can dispatchers see real-time crane locations?

Accepted Answer

Yes. Dispatchers see a live dispatch board with each crane's status: Scheduled, En Route, On Site, or Completed. Operators check in via GPS on the mobile PWA when they arrive on site, and that check-in updates the board instantly. You can see which cranes are active, which are staged, and which are available for the next job without making a phone call.

Question 3

Does CraneOp work offline for field tickets?

Accepted Answer

Yes. The operator PWA uses IndexedDB to queue field tickets, inspection records, and time entries when there is no cell signal. Everything syncs automatically when the connection restores. The operator sees a clear offline indicator and can continue working without interruption. This is standard on construction sites in dead zones.

Question 4

How do field tickets become invoices?

Accepted Answer

When an operator completes a job, they submit the field ticket on the PWA: hours worked, fuel, materials, and a photo if needed. The general contractor signs the ticket in the field on their phone. CraneOp prices the signed ticket against the rate card frozen to that job and builds the invoice for you, every line already filled in and matching the ticket. Standby time is captured as it happens and posts to the same invoice. You review it and send it: sending is the one step that should never happen without a person. No manual re-entry. No word doc template.

Question 5

Is there a mobile app for crane operators?

Accepted Answer

Yes. CraneOp includes a mobile-first PWA for operators with a 5-tab interface: Today (jobs assigned for the day), Job (active job details), Chat (job-level messaging), Ticket (field ticket creation and submission), and More (certs, PTO, paycheck history, profile). It works on iPhone and Android without a separate app store download, and it functions offline on job sites without cell coverage.

Question 6

What happens if an operator's certification expires mid-job?

Accepted Answer

If an operator's NCCCO certification expires while a job is in progress, CraneOp flags the certification as expired and alerts the dispatcher. The operator is not automatically removed from the active job mid-lift because that would create a more dangerous situation than completing the lift under supervision. However, the operator cannot be assigned to new jobs or clock into new jobs on crane types requiring the expired endorsement. The dispatcher sees the flag immediately and can coordinate relief or monitor the situation.

Job	Client	Location	Equipment	Status
J-0421	Regional GC	Austin, TX	Liebherr LTM 1450	● On Site
J-0420	Industrial Contractor	Dallas, TX	Grove GMK5250L	● En Route
J-0419	Electrical Contractor	Houston, TX	Link-Belt 218 HSL	● On Site
J-0418	Steel Erector	Austin, TX	Tadano GR-1000XL	● On Site
J-0417	Mechanical Contractor	San Antonio, TX	Liebherr LTM 1300	● Completed

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